Refund policy
At Phenomenal Lights, each candle is thoughtfully handcrafted with care, intention, and premium-quality ingredients. Due to the nature of our products, we maintain the following policy:
All Sales Are Final
All sales are final! We do not offer refunds or exchanges for change of mind.
Damaged or Defective Items
If your order arrives damaged or defective, we’re here to help.
Please contact us within 48 hours of delivery at:
(708) 466-1678
Include:
- Your order number
- Clear photos of the item and packaging
Once reviewed, we will provide either:
- A replacement, or
- A store credit
Lost or Stolen Packages
Phenomenal Lights is not responsible for packages marked as delivered by the carrier.
If your package is lost in transit, please contact the shipping carrier directly to file a claim. We are happy to assist with any necessary documentation.
Order Changes & Cancellations
Orders are processed quickly to ensure timely delivery. Because of this, orders cannot be modified or canceled once placed.
Scent Disclaimer
Fragrance is a personal experience. We do not offer refunds or exchanges based on scent preference.
Our Commitment
Each candle is created to bring warmth, healing, and light into your space. If something isn’t right, we will always do our best to make it right within the guidelines above.
Contact Us
For any questions or concerns, please contact us at:
(219) 546-0333 or my personal cell: (708) 466-1678
Each candle is created with purpose—designed to bring light, comfort, and calm. Thank you for making Phenomenal Lights part of your journey.